Is Opening 8 Support Tickets in an Hour a Little Crazy?

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Client has problems logging in to the private member area. She goes to the support desk to open a ticket to reset her password. I have no idea why she didn’t just use the “reset my password option” and fix it herself instantly.

Anyway, then she proceeds to open a new ticket every few minutes becoming increasingly belligerent and vile. (Hey lady it’s just a password. Relax.) I’m unclear as to how opening a new ticket every few minutes will help the team resolve anything any faster, but hey…

After opening 8 tickets in less than 2 hours, she begins to complain about lack of response. Then writes a bad review online.

Nevermind that I have proof she received a response to the 8 tickets that she opened within an hour on the same subject. I call and email her 7 different times on 5 different days, and SHE does not respond. Typical.

People never cease to amaze me. And you can’t fix crazy.

 

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