Is Opening 8 Support Tickets in an Hour a Little Crazy?

Client has problems logging in to the private member area. She goes to the support desk to open a ticket to reset her password. I have no idea why she didn’t just use the “reset my password option” and fix it herself instantly.

Anyway, then she proceeds to open a new ticket every few minutes becoming increasingly belligerent and vile. (Hey lady it’s just a password. Relax.) I’m unclear as to how opening a new ticket every few minutes will help the team resolve anything any faster, but hey…

After opening 8 tickets in less than 2 hours, she begins to complain about lack of response. Then writes a bad review online.

Nevermind that I have proof she received a response to the 8 tickets that she opened within an hour on the same subject. I call and email her 7 different times on 5 different days, and SHE does not respond. Typical.

People never cease to amaze me. And you can’t fix crazy.

Lee Collins

Author Lee Collins

Lee Collins is the Founder of Talk With Buyers. He has been marketing online since 1999, is a trusted advisor to elite entrepreneurs, companies and politicians and has helped people all around the world grow their businesses faster with paid advertising and automated repeat profit systems. Will your business be next?

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